2025 Insights & Actions

State of Legal Intake
‍and Visibility Report

We asked legal leaders on how their teams are actually operating in 2025. What’s driving alignment with the business and what’s holding them back?

The Shift Toward Modern Intake

54%

Are focused on streamlining legal intake and request management

While implementing or upgrading legal technology remains a top priority for 55% of teams, an almost equal number — 54% — are specifically focused on streamlining legal intake and request management in the year ahead.

These teams are recognizing that modernizing intake is the most immediate lever for reducing administrative work, improving service levels, and regaining control over legal workflows.

Legal teams are under increasing pressure to handle growing volumes of work but 71% still rely on manual intake. That means tracking requests through emails, spreadsheets, and shared inboxes — creating bottlenecks before the work even starts.

Modern teams are ditching outdated methods for automated intake that captures, routes, and tracks requests — so nothing slips through the cracks and work moves faster from day one.