2025 Insights & Actions

State of Legal Intake
‍and Visibility Report

We asked legal leaders on how their teams are actually operating in 2025. What’s driving alignment with the business and what’s holding them back?

Legal’s Impact on the Wider Business

Legal teams are under pressure to demonstrate their value, but many still rely on slow, manual reporting processes. Over half of legal professionals say reporting is time-consuming, and most lack confidence in their data. Without regular, reliable insights, legal risks being seen as a blocker instead of a strategic partner.

Challenges in legal reporting

Generate reports at a monthly or higher frequency

Reporting is manual and time-consuming

Tools for reporting are limited

Feel confident in the accuracy of their reports

Feel as if they have high visibility into matters

Perceptions are starting to shift. Legal teams are prioritizing better metrics, centralized data, and tools to track performance—reflecting a broader shift toward accountability: legal is building the infrastructure to not only track its own performance but also to tell its story through data.

Top Priorities for Legal Teams in 2025

Improving data and reporting

Better insights for resourcing and optimization

Robust metrics & KPIs

Single source of truth for leadership

Legal’s role in the business is evolving. Leadership now expects legal teams to provide clear, consistent data on their impact. Response time (42%), matter volume (34%), and efficiency metrics (32%) are increasingly used to evaluate legal’s performance.
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By embracing reporting not just as a necessity, but as a strategic function, legal teams can proactively shape conversations with the C-suite.

“Better reporting would improve our ability to counter the ‘legal was the bottleneck’ argument. If we could show the data proving otherwise, we’d be in a much stronger position to advocate for more resources.”

— General Counsel, Leading North American Professional Services Firm