The Legal Ops Maturity Model & When to Bring In Workflow Automation

Webinar

The Legal Ops Maturity Model & When to Bring In Workflow Automation

Join us as we sit down with Jeffrey Franke to discuss when it's time to implement workflow automation into your legal ops function.

02:21 From practicing lawyer to legal operations leader
‍04:50 Evolution of the GC role and rise of legal operations
‍07:44 Why legal ops is core to delivering business value
‍10:00 Founding of CLOC and defining the profession
‍13:16 LegalOps.com: advancing standardization & maturity
‍17:44 Pyramid model: practice areas and maturity levels
‍19:54 Foundational layers: strategy, finance, service delivery
‍22:12 Industry & department size drive priorities
‍23:58 Commoditization vs. enabling high-value legal work
‍25:47 Tech maturity model: when to bring in key tools
‍27:23 Early must-haves: e-signature, collaboration, sales deal mgmt
‍28:59 Document management and open-source compliance
‍29:37 Why workflow belongs early in legal’s tech stack
‍32:29 Workflow = visibility, prioritization, resourcing
‍34:56 Workflow as data source for budgets & KPIs
‍36:34 Legal front door: from shared inbox → workflow platform
‍38:22 Workflow for compliance & M&A readiness (open source case)
‍40:34 Scaling workflows across legal and into the business
‍42:14 CLM vs workflow: sequencing investments smartly
‍47:14 Workflow tools vs collaboration tools explained
‍50:20 Automating manual approvals → compliance & audit trails
‍53:20 How to get involved with LegalOps.com initiatives