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2025 Insights & Actions
State of Legal Intake
and Visibility Report
We asked legal leaders on how their teams are actually operating in 2025. What’s driving alignment with the business and what’s holding them back?
Conclusion
The landscape of legal operations is undergoing a fundamental shift. The data in this report points to widespread pain points—manual intake, inconsistent tracking, and underwhelming reporting—but it also surfaces a clear path forward. Legal teams that adopt centralized systems, embrace automation, and build data strategies around intake and reporting are seeing real business results.
Legal’s role is expanding—but without modernization, teams risk falling behind. When legal leaders lack confidence in their reporting, can’t track matter status in real time, or spend their days buried in admin, they lose visibility and influence.
As legal becomes more integrated into business decision-making, the ability to measure and communicate performance is no longer optional—it’s a must.
Key Takeaways
Intake is the operational heartbeat of legal, and centralizing it is critical for scalability and speed.
Automation isn’t just about saving time—it’s about unlocking structured data that powers visibility and reporting.
Reporting remains a top challenge, but also a top priority—legal teams want to move from gut feel to business-grade insights.
Legal ops is shifting from a cost center to a value center, and 2025 will be the inflection point.
Looking Ahead: The Future of Legal Ops
As legal teams move from reaction to strategy, their impact will expand across every corner of the business. They will be equipped to handle rising demand, deliver insights, and contribute to outcomes that matter—from revenue acceleration to risk mitigation. The future isn’t just digital—it’s intelligent, connected, and measured.
The time to act is now.
Legal teams that prioritize modernization today will be the ones driving legal excellence tomorrow.
Appendix
Checkbox’s State of Legal Intake and Visibility Report aggregates survey data from 112 in-house legal professionals in the United States across various industries.
Here’s a breakdown of the survey respondents:
Organization Size
0%
Less than 1,000 employees
0%
1,000 - 10,000 employees
0%
10,000 - 50,000 employees
0%
50,000+ employees
Legal Team Size
Legal teams represented range from 2 to over 900 professionals, with the largest proportion of respondents (92%) managing legal teams of 100 or fewer professionals.
Organization Size
50%
General Counsel & CLOs
37%
Corporate Counsels
14%
Legal Operations
The survey aimed to gather insights into the current and future state of legal operations, with a focus on:
- Legal intake and the inefficiencies preventing teams from responding quickly to requests.
- Matter management and the need for better tracking tools to improve legal work visibility.
- Reporting and data-driven insights that enable legal teams to make strategic decisions.
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