Implementing Generative AI at Pinterest Legal

Webinar

Implementing Generative AI at Pinterest Legal

Join us as we take a deep dive of Pinterest's journey with AI in transforming their manual legal@ shared inbox, leveraging Checkbox's AI legal chatbot to seamlessly handle queries trained on their company policies and playbooks.

05:31 Pinterest Legal org overview (IP, privacy, product, T&S, commercial)
‍06:43 Erin’s role: 70% contracts, 30% legal ops (commercial)
‍07:15 Efficiency as a top priority: people, process, tech
‍08:59 Right-sourcing work: stop/streamline/self-service vs legal
‍10:02 The shared inbox problem in legal intake
‍11:53 “Before” workflow: 70-page FAQ, manual triage, escalations
‍14:02 Setting boundaries; directing to wiki/policies
‍18:17 Turning on GenAI for the shared inbox
‍19:29 What “GenAI-powered inbox” means
‍20:02 Training data: converting the 70-page FAQ; UAT & iteration
‍22:39 Accuracy & hallucinations: test, refine, “don’t know” fallback
‍23:11 Security/scope: link out to internal wiki; minimize bot content
‍24:50 Restricting to @pinterest users; non-legal answers only
‍27:32 Handling edge cases: route to a human alias (plan: ticketing)
‍30:23 Change management: silent launch; monitor dashboard
‍34:52 Impact: remove repetitive work; better KPIs; team upskilling
‍37:50 Implementation: IT/OAuth (Okta), Outlook/Gmail forwarding
‍40:39 Maintaining the bot: upload/update source docs
‍43:23 Keeping content fresh: link to owners’ wiki pages‍
49:29 Measuring success: dashboard review; HITL oversight
‍52:46 Human-in-the-loop: trust but verify
‍52:46 View on AI’s near-term impact on legal (communication, speed)

Timestamps