Implementing Generative AI at Pinterest Legal

Webinar

Implementing Generative AI at Pinterest Legal

Join us as we take a deep dive of Pinterest's journey with AI in transforming their manual legal@ shared inbox, leveraging Checkbox's AI legal chatbot to seamlessly handle queries trained on their company policies and playbooks.

00:00 Intro to series & guest setup
02:32 Opening question: Erin’s entrepreneurial start
03:10 Non-traditional path to law; early roles
05:31 What Pinterest does; legal’s remit
07:15 Role split (70% contracts / 30% legal ops); efficiency focus
08:59 Shared inbox pain points in legal
11:53 Pre-AI workflow: 70-page FAQ; manual triage
15:36 Balancing relationships vs self-service
18:54 Turning on GenAI for shared intake (Checkbox)
19:29 Training via source doc; UAT & iteration
23:11 Scope & security: link-outs; internal-only access
27:32 Edge cases: human routing & next steps
31:01 Change management: silent launch; bot persona
32:40 No behavior change for users; backend efficiency
34:19 Impact: remove repetitive work; richer projects
36:06 KPIs, team upskilling, future AI phases
38:22 Tech setup: email forwarding, Okta, admin dashboard
40:39 Maintaining source docs; upload flow
43:23 Keep content fresh: link to wikis, avoid drift
45:16 Hybrid design; selecting stable vs volatile content
49:29 Monitoring dashboard; gaps & follow-ups
52:13 Human-in-the-loop; trust but verify ROI
53:18 Near-term AI outlook for legal practice

Timestamps