Webinar
Telstra Case Study: From In-house Legal To Leaders In Transformation Within Weeks
Watch Telstra’s Henry Lin share how the legal team uses Checkbox to deliver MVP apps, automate intake, contracts, and workflows, saving 6,000+ hours annually.
- 00:35 Guest intro: Henry Lin (Telstra)
- 01:39 Housekeeping: Q&A, recording, follow-up
- 02:12 Why legal automation? Framing the discussion
- 02:42 Telstra overview; team size (300 BU / ~120 lawyers)
- 03:55 Catalyst: t22 strategy & demand for simplification
- 05:00 Operating model: idea→MVP→continuous improvement
- 06:09 What “MVP” means in practice at Telstra
- 07:20 Getting started: small scope, iterate with feedback
- 08:16 Sourcing ideas (active stakeholder sessions)
- 08:51 Passive intake channel; “small pains” matter
- 09:27 Example: public-liability payments app (MVP in 2 months)
- 10:39 Prioritization framework: RICE (reach, impact, confidence, effort)
- 11:55 Engaging SMEs: empathy, value, clear ownership
- 12:59 Change management: focus on “as-is” pains first
- 17:19 Stakeholders: concentric circles; nominate an app owner
- 18:58 Use-case buckets overview (4 categories)
- 19:28 Contract automation: NDA & Novation tools
- 20:35 Advice generation: dynamic knowledge base
- 21:17 Workflow automation: payment requests & dashboards
- 21:53 Legal intake & triage: conditional routing in Checkbox
- 22:58 Success metrics: opportunity cost, time & cost savings
- 23:38 Outcomes: 6,000+ hours saved in the last year
- 24:11 Scaling: outward comms to spark ideas; internal Kanban
- 25:22 Stand-ups & backlog to juggle multiple projects
- 26:19 Where to start: map as-is, list pains, define requirements
- 27:30 Start small, ship MVP, iterate with user feedback
- 27:59 Next webinar promo & contacts; move to Q&A
- 29:39 Q&A: data strategy & centralizing reporting (Power BI/Tableau)
- 31:26 Driving engagement: ideation workshops & change logs
- 33:08 Triage dashboard: bar charts, start→end node proportions
- 34:27 Post-MVP ownership: app owner duties & cadence
- 35:37 Maintenance rhythm: monthly (first 3 months), then quarterly
- 36:09 Build split: 100% Telstra builds; vendor support & upskilling
- 38:19 Why Checkbox: visual, drag-and-drop + deep extensibility
- 39:01 Example: ABN lookup via API in apps
- 40:43 Closing remarks & encouragement for legal automation
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