Telstra Case Study: From In-house Legal To Leaders In Transformation Within Weeks

Webinar

Telstra Case Study: From In-house Legal To Leaders In Transformation Within Weeks

Watch Telstra’s Henry Lin share how the legal team uses Checkbox to deliver MVP apps, automate intake, contracts, and workflows, saving 6,000+ hours annually.

00:35 Guest intro: Henry Lin (Telstra)
01:39 Housekeeping: Q&A, recording, follow-up
02:12 Why legal automation? Framing the discussion
02:42 Telstra overview; team size (300 BU / ~120 lawyers)
03:55 Catalyst: t22 strategy & demand for simplification
05:00 Operating model: idea→MVP→continuous improvement
06:09 What “MVP” means in practice at Telstra
07:20 Getting started: small scope, iterate with feedback
08:16 Sourcing ideas (active stakeholder sessions)
08:51 Passive intake channel; “small pains” matter
09:27 Example: public-liability payments app (MVP in 2 months)
10:39 Prioritization framework: RICE (reach, impact, confidence, effort)
11:55 Engaging SMEs: empathy, value, clear ownership
12:59 Change management: focus on “as-is” pains first
17:19 Stakeholders: concentric circles; nominate an app owner
18:58 Use-case buckets overview (4 categories)
19:28 Contract automation: NDA & Novation tools
20:35 Advice generation: dynamic knowledge base
21:17 Workflow automation: payment requests & dashboards
21:53 Legal intake & triage: conditional routing in Checkbox
22:58 Success metrics: opportunity cost, time & cost savings
23:38 Outcomes: 6,000+ hours saved in the last year
24:11 Scaling: outward comms to spark ideas; internal Kanban
25:22 Stand-ups & backlog to juggle multiple projects
26:19 Where to start: map as-is, list pains, define requirements
27:30 Start small, ship MVP, iterate with user feedback
27:59 Next webinar promo & contacts; move to Q&A
29:39 Q&A: data strategy & centralizing reporting (Power BI/Tableau)
31:26 Driving engagement: ideation workshops & change logs
33:08 Triage dashboard: bar charts, start→end node proportions
34:27 Post-MVP ownership: app owner duties & cadence
35:37 Maintenance rhythm: monthly (first 3 months), then quarterly
36:09 Build split: 100% Telstra builds; vendor support & upskilling
38:19 Why Checkbox: visual, drag-and-drop + deep extensibility
39:01 Example: ABN lookup via API in apps
40:43 Closing remarks & encouragement for legal automation

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