Webinar

Telstra Case Study: From In-house Legal To Leaders In Transformation Within Weeks

Watch Telstra’s Henry Lin share how the legal team uses Checkbox to deliver MVP apps, automate intake, contracts, and workflows, saving 6,000+ hours annually.

  • 00:35 Guest intro: Henry Lin (Telstra)
  • 01:39 Housekeeping: Q&A, recording, follow-up
  • 02:12 Why legal automation? Framing the discussion
  • 02:42 Telstra overview; team size (300 BU / ~120 lawyers)
  • 03:55 Catalyst: t22 strategy & demand for simplification
  • 05:00 Operating model: idea→MVP→continuous improvement
  • 06:09 What “MVP” means in practice at Telstra
  • 07:20 Getting started: small scope, iterate with feedback
  • 08:16 Sourcing ideas (active stakeholder sessions)
  • 08:51 Passive intake channel; “small pains” matter
  • 09:27 Example: public-liability payments app (MVP in 2 months)
  • 10:39 Prioritization framework: RICE (reach, impact, confidence, effort)
  • 11:55 Engaging SMEs: empathy, value, clear ownership
  • 12:59 Change management: focus on “as-is” pains first
  • 17:19 Stakeholders: concentric circles; nominate an app owner
  • 18:58 Use-case buckets overview (4 categories)
  • 19:28 Contract automation: NDA & Novation tools
  • 20:35 Advice generation: dynamic knowledge base
  • 21:17 Workflow automation: payment requests & dashboards
  • 21:53 Legal intake & triage: conditional routing in Checkbox
  • 22:58 Success metrics: opportunity cost, time & cost savings
  • 23:38 Outcomes: 6,000+ hours saved in the last year
  • 24:11 Scaling: outward comms to spark ideas; internal Kanban
  • 25:22 Stand-ups & backlog to juggle multiple projects
  • 26:19 Where to start: map as-is, list pains, define requirements
  • 27:30 Start small, ship MVP, iterate with user feedback
  • 27:59 Next webinar promo & contacts; move to Q&A
  • 29:39 Q&A: data strategy & centralizing reporting (Power BI/Tableau)
  • 31:26 Driving engagement: ideation workshops & change logs
  • 33:08 Triage dashboard: bar charts, start→end node proportions
  • 34:27 Post-MVP ownership: app owner duties & cadence
  • 35:37 Maintenance rhythm: monthly (first 3 months), then quarterly
  • 36:09 Build split: 100% Telstra builds; vendor support & upskilling
  • 38:19 Why Checkbox: visual, drag-and-drop + deep extensibility
  • 39:01 Example: ABN lookup via API in apps
  • 40:43 Closing remarks & encouragement for legal automation
Webinar

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