Webinar
Telstra: Discovering the Art of the Possible with Legal Service Automation
Watch Telstra’s Scott Smoy share how the legal team uses Checkbox for NDA automation, intake, approvals, advice workflows, and change management to scale impact.
- 00:02 Intro & guests (Evan; Scott Smoy—Telstra)
- 00:45 LinkedIn quote; “roles that didn’t exist” setup
- 01:15 Scott’s background: lawyer (20 yrs), 10 yrs in-house at Telstra
- 02:21 Role scope; no CS background—curiosity led to tech
- 02:52 SEAL org = Sustainability, External Affairs & Legal; team makeup
- 03:51 Why this session: “art of the possible” beyond the why
- 05:28 Lawyers as cost center; limited IT; Checkbox is approachable
- 06:49 Live Q&A housekeeping
- 07:24 Telstra’s journey: management buy-in; incremental start
- 08:39 Centralized small team; importance of maintenance
- 10:10 Toolset: O365, matter mgmt; pick the right tool per job
- 10:44 What Checkbox solves: doc automation, process, tailored info/advice
- 11:28 NDA automation; support hub; hold boundaries (“no re-absorbing”)
- 13:11 Other low-complex agreements; criteria for doc automation
- 14:17 Not just contracts—other generated docs too
- 14:56 Process automation: legal intake/triage; “front door” shift
- 16:35 Approvals/payments use cases; COVID payment-assistance example
- 17:09 Mapping variables to assistance outcomes
- 18:18 Sales one-pager output; quick rule updates; built in an afternoon
- 20:01 Automating advice/info: product exit checklist; scenario testing
- 22:04 Marketing “disclaimer blocks” automation; reduce legal review
- 24:12 Recap: beyond docs → process & advice
- 25:12 Q: Most useful Checkbox functions? Forms, routing, doc gen
- 27:35 Start with docs, then broaden; think in processes
- 28:42 Q: Client reaction to intake? Culture/process change > tech
- 31:55 Change-mgmt lesson: explain “what’s in it for them”
- 33:12 Q: CRM/ERP integration? Not yet; integrated with matter mgmt
- 36:02 US trend: integrations as “connective tissue”; enterprise complexity
- 38:44 Q: Allocation model—granular service catalog; queue pickup + sweeps
- 42:30 How to start: small wins, momentum, measure, then seek buy-in
- 44:55 Use metrics to get resources; scale with a dedicated team
- 47:03 Startup analogy for building the program
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