Your Guide to Successfully Implementing Legal Service Request Management

Today, businesses are requiring increasing amounts of legal support, pressuring legal teams to not only deliver high-quality legal services reliably, but to perform their daily workflows and tasks more efficiently and effectively than before. However, workloads continue to grow despite resources not scaling accordingly to meet that increase and achieve company goals. With intake and triage technology, turnaround times are improved, as business users can self-serve tasks such as document generation, approvals and advice. For legal teams, better intake and triage ensures the lawyers are always working on tasks that are high value and best suited to them, whilst unlocking visibility and reporting on the volume, type, and status of requests from intake through to resolution. The best way to streamline the legal service request process is by implementing workflow automation to route and direct request with full visibility across the legal team. Here, we explore some ways to successfully implement legal service request management below:

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Curious to learn more about how to facilitate successful implementation of your legal service request management technology? Schedule a meeting with us to get insights and advice for successful implementation, and see how other legal teams from Coca-Cola Europacific, BMW, Telstra, Woolworths and more, have succeeded.