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When a Legal Front Door Becomes Essential: How Hitachi Shifted Legal to Shared Services
Learn how Hitachi Digital streamlined legal service delivery, reduced intake friction, and scaled shared services by implementing a single legal front door with automation and cross-functional alignment.
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January 28, 2026 1:00 PM
Shared services and embedded legal models promise efficiency. But they also expose the limits of running legal on email and relationships.
Join Evan Wong (CEO @ Checkbox) and Jeannine Moran (Director of Legal Operations @ Hitachi Digital) for a candid conversation on how Hitachi Digital’s shift to a shared services model forced a rethink of legal service delivery.
Learn how Hitachi Digital improved both the business experience and legal’s internal operations by building a single legal front door and internal hub, intentionally driving adoption through change management and branding, and automating over 80% of inbound requests while connecting legal, compliance, and enterprise systems in one place.
Evan Wong
Evan Wong is the CEO & Co-Founder of Checkbox, a 14x award-winning no code workflow automation platform, and is a listed Forbes 30 Under 30. Evan has worked with many legal teams globally on their digital transformation projects by leveraging the power of no code automation and his expertise in developing digital solutions to solve business process problems. Through this work, he has helped redefine how lawyers conduct intake and triage, generate documents, provide advice, and facilitate workflows, with a focus on applying innovation with ruthless practicality.
Jeannine Moran
Jeannine Moran is Director of Legal Operations at Hitachi Digital, where she leads the design and execution of scalable legal service delivery. With deep expertise in legal operations, shared services, and change management, she drives automation, visibility, and adoption across legal and compliance.