The Solution

The Legal Services Hub to manage, track and deliver all things legal services

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Frequently Asked Questions

If you have any further questions, Get in touch with our friendly team.

What is a legal front door?

A legal front door is the control layer for legal demand. It ensures every request is captured, structured, prioritised, and routed before legal work begins.

Why do in-house legal teams need a legal front door?

Without a defined control layer, legal teams manually triage requests from multiple channels, leading to delays, missed work, and reactive workflows. A legal front door centralises demand and ensures every request follows a consistent, governed path from day one.

How is a legal front door different from a shared inbox or intake form?

A shared inbox or intake form captures requests but leaves legal to interpret and manage them manually. A legal front door governs demand by automatically classifying, prioritising, and routing requests before work begins.

Does implementing a legal front door require the business to change how they work?

No. A legal front door operates within existing workflows and channels. Requests are captured and governed behind the scenes, so the business experience stays the same while legal gains control and visibility.

Can a legal front door help legal teams scale without increasing headcount?

Yes. By structuring and routing demand consistently, repetitive work can be automated or handled through self-service. This frees up lawyers for higher-value work and allows legal to scale without increasing headcount.

How long does it take to implement a legal front door with Checkbox?

Checkbox can be live in weeks. With pre-built templates, integrations, and no-code configuration, legal teams can implement quickly without long deployment cycles or heavy IT involvement.