Full-time / Permanent / Sydney
Checkbox is a multi award-winning technology start-up with a mission to empower anyone to build software. This is important to us because with our rapidly digitising world, we believe the power of digital creation needs to be accessible to everyone, not just IT teams. Seeing non-technical users surprisingly delighted when they are able to create in ways they never thought they ever could using our technology, motivates us. Across the enterprise, users use drag and drop to build their own solutions that automate manual workflows, analysis, and document creation. Since launching the product at the beginning of 2019, we have signed on big brands like PwC, Telstra, Allianz and Coca-Cola, winning 14 awards globally. As a team, we are extremely high performing with Co-Founders in the Forbes 30 Under 30 list. As people, we are high performers who are positive, collaborative, open and direct in our communication, and care a lot about this business and each other.
We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively. As a Customer Success Manager at Checkbox, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success. Your work will involve onboarding customers, helping customers adopt no-code effectively, training customers on the platform, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.
In this position, you will:
+ Discover, design, scope & manage the delivery of solutions on top of the Checkbox no-code platform.
+ Assist in pre-sale technical discovery & technical close activities.
+ Learn to build, deploy & maintain solutions on Checkbox & develop integrations as part of delivery projects.
+ Develop & champion best practices in educating power users on how to design & deliver solutions.
+ Act as the go-to expert on the platform for various other teams within the organisation.
+ Support implementation partners in delivering solutions.
+ Work with product to identify & prioritise strategic solutions & integrations.
+ From time to time, train & support power authors on how to use the platform.
+ You have at least 3 years of experience as a Solution Architect/Engineer or Technical Consultant
+ You have considerable experience in managing enterprise software delivery projects
+ You have experience facilitating solution scoping, design and requirements gathering workshops
+ You have a solid understanding of APIs, integrations & databases
+ You have strong interpersonal skills and can communicate effectively on both technical and non-technical topics
+ You feel empowered when faced with new complex problems and operate efficiently when dealing with uncertainty
+ You have a fun, positive and collaborative attitude towards work and love to take ownership of everything you do
+ You have experience delivering projects built on low-code, no-code or workflow-automation platforms
+ You have experience working at a high growth technology start-up
Want to jump on board?
If you find this exciting and think you have what it takes, we would love to meet you.
Please contact us at [email protected] with your CV.
“At Checkbox, you are surrounded by intelligent, driven people who are passionate about what they do. There is always an opportunity for personal and professional growth, and to try new technologies.”
– Daniil Ivanov, Tech Lead
“Working at Checkbox is a chance to choose your own adventure. Each day presents a new opportunity to work with and learn from a dedicated and close-knit team to shape the future of a fast-growing startup.”
– Aditi Dalal, Customer Success Manager
Learn About Our Values
At Checkbox, we’ve created an amazing and high performing culture for our people. Learn more about the values that define who we are.