Customer Success Manager - North America
Full-time / Permanent / North America (Remote)
Checkbox is a Sequoia backed, 14x award-winning technology start-up with the mission to empower anyone to build software. We believe the power of digital creation needs to be accessible to everyone, not just IT teams. Seeing non-technical users surprisingly delighted when they are able to create in ways they never thought they ever could using our technology is incredible rewarding to us. Our no-code platform empowers business users to build their own solutions that automate manual processes, analysis, and documentation, using a sleek drag and drop interface.
Since launching the product at the start of 2019, we have signed on global brands like Deloitte, Coca-Cola Europacific Partners, Allianz and the Singapore Government. We have incredible talent, including co-founders listed as Forbes 30 Under 30 leaders and an A+ team of driven and sharp individuals. We are high performers who are positive, collaborative, open and direct in our communication, and we care a lot about this business and each other.
You will be joining Checkbox as a US-based Customer Success Manager to own and manage our customers in and around the North American region. You will be responsible for ensuring that customers successfully adopt Checkbox with a positive experience and ultimately drive growth through renewals and expansion. The role will cover technical and commercial account management, project management and light solutions architecture.
In this position, you will be responsible for:
+ Working with the global Customer Success Team on refining the overall account management, renewal, and expansion strategy
+ Driving product adoption, positive customer experience and positive net retention within our North American customer base
+ Driving programs and initiatives with the attitude of continuous improvement
+ Reduce churn and drive expansion through referrals, up-sell, and cross-sell opportunities
+ Address customer issues with speed and urgency, working with resources across the company as needed
+ You have demonstrated success in customer success and/or technical account management for enterprise platform products.
+ You have a proven track record in driving complex enterprise product adoption, renewal, and expansion.
+ You have proven ability to refine account strategies and translate them into actionable plans to improve portfolio results.
+ You have demonstrated operational excellence in problem-solving, communication and planning.
+ You have demonstrated the ability to collaborate effectively across the organisation and with external stakeholders.
+ You have experience working at a high-growth technology start-up.
Nice to have
+ Previous experience in a process automation or workflow automation product
+ Previous experience in the Legal Tech space.
We are a home-grown start-up, growing rapidly and scaling out our team, having just raised a funding round from Sequoia's Seed fund, with many opportunities for personal and professional development while having a significant impact. You will form some long-lasting friendships with intelligent, driven people for many years to come.
We also offer a whole host of benefits, including:
+ Competitive salary & equity – We believe in employee ownership and comfortable compensation for our employees so that they can be as happy and productive as possible without any reservations.
+ Remote working arrangement - Remote work from home with regular online social catchup with the global team.
+ Personal learning & development budget - Continuous development and growth is one of our core values, and we believe in developing our own home-grown leaders.
+ Flexible leave policy – You can choose to work on weekends or public holidays and take equivalent days off at another time to maximise your time off.
+ Expense policy & salary sacrifices – You can expense small work-related items and salary sacrifice larger items within reason.
+ Company-wide social events - Enjoy online social events aimed at bringing the global team together, as well as annual trips to the Sydney HQ.
+ Transparent culture - Enjoy the benefits of an open culture where all questions and feedback are welcomed so we can be a better company day by day.
Want to jump on board?
If you find this exciting and think you have what it takes, we would love to meet you. Please contact us at firstname.lastname@example.org with your CV.
At Checkbox, we’ve created an amazing and high performing culture for our people. Learn more about the values that define who we are.