When a Legal Front Door Becomes Essential: How Hitachi Shifted Legal to Shared Services

Platform

Platform

Platform Overview

Explore how Checkbox’s Legal Service Hub connects intake, workflow and reporting all in one.

Get hands-on with the Checkbox platform to see how it works.

how it works

CAPTURE

Intake & Triage

Automatically capture & assign requests

Matter Management

Centralize matters and collaboration

AI Legal Chatbot

Provide instant legal help and response

Leverage Generative AI to streamline your intake and workflow automation

REPORT

Dashboards & Analytics

Gain visibility over data and metrics

Request Tracking

Track the status of work and matters

SERVICE

Self-service Tools

Provide self-serve resources

Workflow Automation

Automate manual processes

Solutions

BY USE CASE

Automated Intake

Automatically capture & assign requests

Request Tracking

Track the status of work and matters

Self-service Tools

Provide self-serve resources

Contract Lifecycle Management

Automate contracting processes

Process Automation

Automate manual processes

BY integration

Turn Slack messages into complete matters

Microsoft Teams

Turn Teams messages into complete matters

Gmail / Outlook

Automate email and matter tracking

Automate contract generation & approvals

Sync contract requests and tracking

Why checkbox

Customer Stories

Checkbox for Growing Legal Teams

Checkbox for Enterprise Legal Teams

Compare checkbox

Checkbox vs. Jira

Checkbox vs. Spreadsheets

Resources

Customer Stories

CONTENT

How Analog Devices Used AI Intake & Automation to Solve Requests at Scale

How SAP Legal Operations Automated their Spend Management Workflows

How Coca-Cola Europacific Partners Automated their Intake and Contracts

How Woolworths Group Reduced their Volume of Matters by up to 80%

How Xero Automated NDA Generation with Automation

FEATURED CONTENT

How General Counsels & Ops Scale Legal Value & Impact

See Success Stories

CONTENT

Proving Legal Value Fast: Why Hines Started with Automating NDAs

Implementing Generative AI at Pinterest Legal with Erin Crum

The Legal Ops Maturity Model & When to Bring In Automation with Jeffrey Franke

Designing your Legal Tech Stack with Zach Hutto, Epiq and Gartner

CLOC President & ex-Director at Netflix, Jenn McCarron’s Hot Takes on Legal Ops

FEATURED CONTENT

How Analog Devices Solves Legal Requests At Scale

CONTENT

Why Jira and Spreadsheets Don't Work for Legal Teams

How GCs Can Scale In-House Legal Team Management During Periods of Growth

Fix Legal Intake, Fix Everything: The Root of In-House Inefficiency

6 Reasons to Prioritize Matter Management for In-house Legal Teams

When to Implement Contract Lifecycle Management vs. Workflow Automation

FEATURED CONTENT

State of Legal Intake and Visibility Report

CONTENT

Checkbox Wins LegalTech Award For “Legal Analytics Innovation of the Year”

Checkbox Launches AI-Powered Intake and Reporting, a New Way for Legal Work

Checkbox Wins Award for “Overall LegalTech Innovation of the Year”

Checkbox’s Evan Wong Named “LegalTech CEO of the Year”, LegalTech Breakthrough

Checkbox Wins Nine Gartner Awards and Named Market Leader in Two Categories

FEATURED CONTENT

Checkbox Takes Over New York City’s Times Square

RESOURCES

Customer Stories

Learn how leading legal teams are scaling their efficiency & business value.

Try Checkbox Book Demo

Webinar

When a Legal Front Door Becomes Essential: How Hitachi Shifted Legal to Shared Services

Learn how Hitachi Digital reduced intake friction and scaled shared services through a single, automated legal front door.

00:00:10 Opening & Welcome
00:02:04 Setting the Context
00:03:37 First Deep Dive Topic
00:08:39 Over-Cautious vs Reckless Speed
00:11:54 Architecture, Workflow & CLM
00:16:54 Operational Breakdowns & Scaling
00:17:48 Best Practices for Sales–Legal Alignment
00:20:51 Transparency, Tracking & Feedback Loops
00:25:09 Strategic 2026 Trends (Applied Here as Tech Enablement)
00:27:42 Live Demonstration Section
00:39:58 AI Front Door, Ask Legal & Automation Layer
00:43:13 Q&A Section
00:48:12 Skills, Roles & Wrap-Up

See Related

Webinar

40 minutes

Power Your Workflows & Request Management with an AI Front Door

Webinar

53 minutes

Reimagining Intake and Matter Management with AI

Webinar

26 minutes

Legal Intake & Triage Demo

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Checkbox is the legal service hub for in-house legal teams, powered by AI to make intake and matter management seamless for a single source of truth.

Always know what's happening. Capture requests, automate tracking, and stay on top of legal work—without changing how your team operates.

Platform

Platform Overview Matter Management Workflow Automation AI Legal Chatbot Intake & Triage Dashboard & Analytics

Solutions

AI Legal Front Door NDA Automation Legal Policy / FAQ Request Tracking Email Intake In House Legal Software

Company

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Resources

Use Cases Solution Templates Webinars & Guides Case Studies Customer Success Roles Legal Tech Hub

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