Webinar

PwC NewLaw: In-House Legal and Tech Investment Trends in the Changing Market

Watch PwC NewLaw and Checkbox explore reimagining legal functions with intake, workforce, and delivery transformation, highlighting digitization, automation, ROI, change management, and strategic partnership.

00:00 Intro, Evan Wong welcomes PwC NewLaw (Pete & Alex); session focus
00:42 Evan intro; Checkbox background working with legal teams
01:12 Guest intros: Pete Dobkins & Alex; roles in PwC NewLaw
01:43 Alex greetings & shout-outs
02:16 Format: fireside chat; topics & Q&A instructions
03:18 What is PwC NewLaw? Transformation agents; data, tech, new delivery
03:53 Market shift question: virtualization of work
04:24 Alex: three pillars—demand, workforce, delivery; all disrupted
06:23 Summary of impacts; structuring the problem
06:56 Pete: WFH surge; sector differences; meet clients where they are
09:17 Alex: enterprise digitization = burning platform; legal must lean in
10:49 Public sector pressures; client-centricity trend (purpose-driven)
12:23 Question: what does the reimagined legal function look like?
13:26 Alex: start with business needs; talk to stakeholders
14:34 Digitally enable demand management: service catalog & intake channels
15:03 Workforce management: match demand→capacity/capability; prioritize
16:04 Capture data for KM, resourcing, and continuous improvement
16:31 Delivery: AI review, Checkbox, optimize high-value work
17:03 Pete: four-stage horizon—diagnostic → optimize/predictive → prescriptive
19:37 Shift to strategic partner; real-time data; crawl-walk-run
21:09 Challenges after first wins: structure vs “fun” in innovation
23:13 Pete: dodgem-car analogy; need portfolio management & alignment
26:14 People focus: advocates / neutrals / detractors—prioritize neutrals
28:04 Q: cost & ROI; pick the right automation targets
30:15 Capacity gap: many teams lack time/muscle for change
31:16 Make innovation part of lawyer roles; leadership to allocate time
33:21 Rightsourcing/automation to free lawyers for high-value work
35:02 Announcement setup: PwC × Checkbox partnership
35:42 Details: Services Hub; master builders; turnkey build→run support
37:26 Next webinar: deep product demo; contact options
38:57 Q1: winning over seniors stuck in old ways
39:31 Start with their “why”; pilot with supporters, not detractors
40:34 Change curve & empathy before benefits
41:32 Q2: scope/time/cost for big transformations
42:01 Complexity is relative; org change = 2–3 years, ongoing journey
43:41 Q3: VUCA & regulatory change—how tech helps
44:24 Alex: reg-change tracking exists; triggers to controls, still hard
45:28 Pete: choose no-code, dynamic workflows; “rules as code” future
46:41 Evan: operationalize compliance via workflows/no-code

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