Inquiry and Complaint Management
Stop managing customer inquiries via email and being the triage intermediary for your Support teams.
The Checkbox Inquiry and Complaint Management tool allows customers to self-serve to easily find answers to frequently asked support questions and escalate complex cases to the appropriate level of support, leveraging our sophisticated decision tree logic and automate workflow. The app can also be integrated with other Support systems to automatically raise or update support tickets. All activities are tracked and analysed in our customisable central dashboards to enable continuous improvement of the support process.
Benefits of Inquiry and Complaint Management